Cancellation before work starts
If a directly arranged project is cancelled before work starts, prepaid service fees are eligible for a refund. Any non-refundable domain, hosting, software, plugin, asset or other third-party cost that the client approved in advance will be deducted.
Cancellation after work starts
After work starts, completed or accepted work and approved third-party costs are not refundable. Any prepaid amount allocated to work that has not been delivered is eligible for review and refund according to the written scope, milestones and work completed at the time of cancellation.
Because the service is custom and delivered digitally, there are no physical goods to return. A change of preference after an agreed deliverable has been completed does not by itself make the completed work refundable, but agreed revisions remain available as stated in the project agreement.
If I cannot complete the agreed work
If Dustin Studios cannot complete the project, prepaid amounts allocated to the undelivered scope will be refunded. Materials already completed will be provided where reasonably possible, subject to the project agreement and any outstanding payment for completed work.
Digital delivery and acceptance
No physical goods are shipped. Deliverables may be provided through electronic files, source-code repositories, deployment access, domain or service-account access, and written handover instructions. The proposal, invoice or project agreement identifies the scope, target schedule, milestones, included revisions and any acceptance process.
Delivery dates depend on timely client feedback, approvals and client-supplied materials. If those inputs are delayed, the delivery schedule may move by a corresponding period. Delivery evidence may include dated emails, repository activity, deployment records, access invitations and written acceptance or revision requests.
How to request cancellation or a refund
Email hi@dustinstudios.com with the project or invoice reference and the reason for the request. I will review the request against the written scope, payment milestones, delivered work and approved third-party costs.
Approved refunds are submitted to the original payment method within 10 business days. The payment provider or receiving bank may require additional processing time. PayPal payments and refunds remain subject to PayPal’s applicable rules; Upwork projects must use Upwork’s contract and dispute process.